Frequently asked questions
1. What is the Enaya UDH Communicative Medicine platform?
Enaya UDH Telemedicine is a Saudi digital platform that allows you to get remote medical consultations through video or audio calls with licensed doctors in collaboration with United Doctors Hospital. We provide you with reliable and safe care easily without the need to visit a medical center.
2. Are the doctors on the platform certified?
All doctors registered on the Enaya UDH platform are licensed by the official health authorities and have extensive experience in their specialties, guaranteeing you a reliable and effective consultation.
3. What types of specializations are available in the platform?
UDH Connectional Medicine offers a full range of medical specialties, including: Family Medicine, Pediatrics, Chronic Diseases, Dermatology, Cardiology, Chest, Women and Obstetrics, and more: Family Medicine, Pediatrics, Chronic Diseases, Dermatology, Dermatology, Cardiology, Thoracic, Obstetrics and Gynecology, and more.
The platform enables medical consultations for all non-emergency cases, through telehealth and telemedicine, to meet the needs of patients in a safe and efficient manner.
5. Is the service available around the clock?
Our services are available 24 hours a day, seven days a week, to meet your health needs at your convenience.
1. How do I make an appointment for a consultation through UDH Enaya?
For your convenience, we at Enaya UDH Telemedicine have provided an easy way to book an appointment through the “Request Telemedicine Service” option within the platform.
After submitting your request, our Patient Relations team will contact you directly to finalize the booking process and confirm your consultation appointment.
2. What is the duration of the consultation?
At UDH Clinic for Communicative Medicine, we dedicate enough time to each consultation to ensure that the patient is listened to and thoroughly understood.
The consultation usually lasts about 30 minutes, but the duration may vary depending on the nature of the case and its medical needs.
3. How can I find out what appointments are available for each doctor?
When you access any doctor’s profile on Enaya UDH Connected Medicine, you will see all available appointments in a coordinated manner. You can choose a time that works for you and easily book an appointment with a single click.
4. Can I change or cancel my consultation appointment?
Yes, you can modify or cancel your appointment at any time through the Enaya UDH Connected Medicine app, provided the action is done before the session with the doctor begins.
1. What payment methods are available?
At UDH Clinic, we offer several secure and flexible payment methods including:
, Mada, Visa, MasterCard, Tamara, Tabby, as well as digital wallets.
All payments are made through an authorized portal to ensure complete privacy and security.
2. Can I get a refund if I don't do the consultation?
Yes, you can apply for a refund if the consultation does not take place for any medical or technical reason, as per the refund policy in the Enaya UDH Connected Medicine app.
3. Are communication medicine consultations covered by health insurance?
Health insurance coverage varies depending on the insurance company and your policy.
At Enaya UDH Communicative Medicine, we provide our services in collaboration with approved insurance companies, and you can ensure that the consultation is included in your coverage by contacting your insurance provider or our support team
1. Can I be assured of the privacy of my data during the consultation?
Yes, absolutely. At UDH Clinic, we are committed to applying the highest standards of security and privacy in the delivery of our services.
We adhere to all policies and procedures adopted to protect the confidentiality of information, in accordance with the National eHealth Strategy in Saudi Arabia, to ensure that patient data and medical records are kept with the highest level of security.
2. Who has access to my medical data?
Only the attending physician with whom you are consulting can see your medical data.
Your information is only shared with third parties with your express consent, in accordance with our privacy and confidentiality standards.
1. Is the Enaya Communicative Medicine app available on all devices?
Yes, the Enaya Telemedicine App is available for download on all iOS and Android smart devices, and can be easily used via mobile phone or tablet.
2. What should I do if I encounter a technical issue?
In case you encounter any technical issues, you can directly contact Enaya’s technical support team via the app, email, and dedicated support number. We are here to serve you around the clock to ensure a smooth and safe experience.