Privacy Policy
Privacy Policy - Enaya Communicative Medicine Platform
At Enaya UDH for Communicative Medicine, we place the utmost importance on protecting your privacy and confidentiality of your personal and health data. By using the platform or application, you agree to the collection and use of information in accordance with this policy and in line with applicable regulations in the Kingdom of Saudi Arabia, especially the National eHealth Strategy.
1. The information we collect
We collect information that you voluntarily provide when using our Services, or that is collected automatically for the purposes of operating and improving the Platform:
Personal information: Such as name, cell phone number, email address.
Health information: Such as medical history, symptoms, doctor’s recommendations.
Usage information: Such as IP address, device type, browser type, and browsing history within the platform.
2. How to use the information
The data we collect is used for the following purposes:
Accurately and reliably deliver remote medical consultations and services.
Optimize the user experience and develop the platform technically and functionally.
Respond to user inquiries and provide technical support when needed.
Send notifications related to bookings, consultation appointments, or important updates.
3. Data protection
We are committed to using the highest security and encryption standards to ensure the security of user data:
We use advanced encryption technologies (SSL) to protect data during transmission and storage.
We do not share your data with any third party without your prior and explicit consent, unless there is a formal legal obligation.
Our security systems are periodically reviewed to ensure compliance with best practices.
4. Who has access to your information
Authorized physicians are meant to provide consultation only.
Technical or technical support team – when necessary and with limited authority.
Regulatory and official bodies – only when there is a formal legal request.
5. Cookies
The platform uses cookies to improve performance and analyze usage patterns:
These files help us personalize your experience within the platform.
You can control whether to accept or disable cookies in your browser settings.
6. User rights
We respect your rights regarding your personal data, including:
The right to access, modify or request deletion of your data.
The right to unsubscribe from unnecessary newsletters or notifications at any time.
The right to file a complaint with the competent authorities if there is any violation of your digital rights.
7. Amendments to the Privacy Policy
We may update this Privacy Policy from time to time in accordance with technical or legal developments. If there are any material changes, users will be notified via registered email or via an in-app notification.